Shining a light on the people who make a difference at Nightingale Hospital
For our December Staff Spotlight, we’re delighted to feature Jo Ingram, Service Coordinator for Buttercup here at the Nightingale Hospital. Her organisation, adaptability, and commitment to supporting both staff and patients play a vital role in helping our services run smoothly every single day.
Meet Jo – Service Coordinator for Buttercup
Tell us a little about your role:
Jo is the Service Coordinator for Buttercup, working closely with the Clinical Nurse Manager and wider teams to help ensure the unit operates efficiently. Her role ranges from managing room bookings and organising training materials to supporting volunteers, coordinating with other departments, and assisting the Reception team.
Can you describe your role in a few sentences?
“My role encompasses a diverse range of responsibilities. I manage room bookings across the unit in collaboration with Jennie, the Clinical Nurse Manager, and organise training materials while overseeing the staff Teams channel.
I coordinate with the Imaging department to ensure all orders are processed promptly for scheduled clinics, and I oversee our volunteer team—recruiting new volunteers and supporting our current ones. I also provide support to the Reception team and handle meeting room scheduling requests received via email.”
What does a typical day look like for you?
“I begin my day at 7:30 AM by reviewing any scheduled CT or Ultrasound appointments and ensuring the reception team is aware if a patient has multiple appointments. I then attend the daily briefing in Buttercup. The rest of the day varies depending on scheduled meetings and upcoming clinics. My daily schedule is dynamic and frequently changes, making each day engaging and varied.”
What do you enjoy most about your role?
“I have to say it’s the variety—and the team I work with.”
How does your work contribute to patient care and the wider hospital team?
“My role allows the clinical team to concentrate fully on their patients, which helps ensure the patient experience is the best it can be.”
What inspired you to pursue this career?
“I joined the NHS eleven years ago, somewhat later in my career, and I’ve thoroughly enjoyed every moment. I was working within a team based at Osprey House when I saw this job opportunity arise. I recognised that the role would allow me to expand the support I was already providing to the Buttercup team. It felt like a great opportunity—and I was fortunate to be successful.”
What’s one thing about your job that the public might be surprised to learn?
“That we are normally working 8–10 weeks ahead at any time.”
What advice would you give to someone interested in this type of work?
“Go and speak to people already in the role—find out what the team does day to day.”
Thank you, Jo, for your dedication, adaptability, and continuous support for both staff and patients. You’re a wonderful example of how our non-clinical teams play a vital role in delivering outstanding patient care and ensuring services run efficiently across the Nightingale.
If you’re interested in joining our team and exploring a rewarding career in healthcare, visit the Join Our Team page on the Nightingale website to view current opportunities.